Emergency response · 24/7
Something's down. The clock is running.
Cold rooms, freezer rooms, commercial fridges, ice machines, HVAC and backup power — we respond after hours, over weekends and through public holidays across the Northern Suburbs.
Response protocol
1. Call the line
Answered by a technician, day or night. Tell us what's down and what's in it.
2. Triage & price
We give you a call-out fee, an hourly rate and an honest arrival window before dispatch.
3. Stabilise the load
If a part must be sourced, we protect stock first with temporary cooling or transfer advice.
4. Written report
You get a record of the fault, the fix and what to watch — useful for insurance and compliance.
While you wait
- Keep cold room and freezer doors shut — every opening costs you an hour of holding time.
- Don't switch a tripping unit back on repeatedly; you risk the compressor.
- Photograph the controller display and any error code and WhatsApp it to us.
- Move high-value or medical stock to your coldest working unit while you wait.
Log a call-out
Not able to talk right now?
Log the details here and we'll call you back. For anything genuinely urgent, phoning is always faster.